Fybe has launched a new, easy-to-use billing system to give you more control, convenience, and clarity. Here’s what you can expect.
Online Portal
- Check balances
- Pay online
- Set up Auto Pay
Important Billing Update
We’re currently transitioning to a new billing system. Billing cycles have remained the 2nd, 9th, 16th and 23rd of each month. You will receive a link to setup your account on the new portal when your statement is generated in this new system. Please note the link will remain active for a limited time. If the link has expired, please email info@gofybe.com requesting a new link. You may also log in directly without a link at this web address: Customer Portal | Fybe . Click “Register Now” link below the Sign In button. Your account number in the new system is found on the top right corner of your new billing statement. Please note the suffix numbers at the end of each account are no longer used (Example: former acct #11119_001, new acct# 1119). Thank you.
NEW! GoFybe App for Billing, Payments, Auto Pay and more!
Only available in Apple App store currently.
NEW BILLING APPYour New Billing Statement
Click Here to Pay Your BillMail – Send payment to:
Lockbox Services 604412
Encore Connects
1525 West W.T. Harris Blvd.- 2C2
Charlotte, NC 28262
Phone – NEW (888) 461-7549
In Person
Pay your bill with these convenient in-person options.
Walmart Bill Pay
Walmart Bill Pay is offered at over 4,000 locations throughout the U.S. Payments may be made during Walmart business hours, including nights and weekends. Payments are posted immediately to ensure customer accounts are always up to date and accurate.
Accepted Payment Types
- Cash
- Debit Cards
Click here for full details and instructions.
Walmart Bill Pay User Instructions (PDF)Frequently Asked Questions
Unfortunately, Fybe has migrated to a new billing system and is no longer part of the Cooperative. Please see all the ways you may pay your bill here: https://www.gofybe.com/account/view-pay-my-bill/
Unfortunately, Fybe has migrated to a new billing system and this app is no longer connected with our new billing system. Please check out all the ways to View & Pay your bill: https://www.gofybe.com/account/view-pay-my-bill/
If you are having difficulties logging into the new billing system, follow these steps.
- Account Number
- Verify you are referencing the account number from your new billing statement. View billing visuals here: https://www.gofybe.com/account/view-pay-my-bill/
- Your account number is located at the top right of your new billing statement.
- If you need assistance, please email info@gofybe.com and we will gladly respond with your account number.
- Password
- Creating a password in the new billing system requires at minimum of 8 characters and must include one uppercase letter, one number, and one special character. If you are having difficulty, try a different special character.
- Need help? Please email info@gofybe.com and we will gladly assist you or you may call Customer Care at 888-461-7549.
If your registration link to the new Fybe billing portal has expired, please email info@gofybe.com. We will send you the link and gladly walk through any steps of the process in which you may need assistance.
Fybe converted to the new billing platform on Wednesday, October 1, 2025. Details about this platform, how to login, and how to get help may be found in the details above on this page.
After October 1st, you will need to:
- Create a new login to our new billing system.
- Details of how to login, the link to the portal, and more may be found in the information above on this page.
- Re-enroll in Auto Pay or Bank Draft: These will not transfer to the new system automatically.
Changes to Due Date: Please note the date your bill is produced will not be changing. We will continue to process bills on the 2nd, 9th, 16th, and 23rd of each month.
Where to pay your Bill:
You should receive an email with a link and instructions on how to set up your login to this new system when your bill is generated in October. Billing cycles are the 2nd, 9th, 16th, and 23rd of each month. Please wait until your bill is generated in the new system as a link will be sent at the same time via email. Once you receive your October statement and still need assistance, please email info@gofybe.com or contact Customer Care at 888-461-7549.
