Frequently Asked Questions (FAQs)

Bandwidth is what makes everything work. The more you have, the more your connection can handle at once without slowing down.

Think of it like lanes on a highway. One lane can move traffic, but add rush hour and things grind to a halt. More lanes mean more cars can move freely, even when it's busy. Bandwidth works the same way. When your bandwidth is too low for what your household is doing, everything suffers — videos buffer, calls freeze, pages load slowly, and games lag.

For rural families who rely on the internet for work, school, healthcare, and entertainment, having enough bandwidth is important. That's exactly why Fybe is committed to bringing real, high-speed fiber internet to Northeast North Carolina areas. We believe every family in our communities deserves a connection that actually keeps up with their lives.

It depends on how many people are in your home and what everyone's doing online. Here's a simple way to think about it:

• Light use (browsing, email, social media): 25 Mbps is plenty
• Streaming in HD: 5–10 Mbps per screen
• Streaming in 4K: At least 25 Mbps per screen
• Online gaming: 25 Mbps or more for the best experience
• Video calls for work: At least 2.5 Mbps upload and download
• Multiple people doing all of the above at once: 500 Mbps or more is ideal

A good rule of thumb: add up the activities happening at your busiest time of day, and make sure your plan can cover all of them at once. Don't just think about what you do most — think about what everyone in your home is doing at the same time on a typical evening.

Fybe's 500 Mbps plan is a great fit for most households. If you've got a busy home with heavy users, the 5Gig plan makes sure nobody has to slow down so someone else can speed up. Not sure which plan is right for you? Give us a call at (888) 461-7549 and we'll help you figure it out.

Yes, and it's one of the most effective fixes there is. Buffering usually means your connection can't keep up with what you're trying to do. When you increase your internet speed, you give your connection more room to work with, so videos load faster, streams run smoother, and that spinning circle shows up a lot less.

That said, speed isn't the only piece of the puzzle. If your Wi-Fi signal is weak or too many devices are competing for bandwidth at once, even a fast connection can struggle. But if you've already checked those things and buffering is still a problem, moving up to a faster plan is usually the answer.

Fybe's 500 Mbps Plan is a good choice for most households. If you've got a lot of people streaming, gaming, or working from home at the same time, the 2Gig or 5Gig plans gives everyone the room they need.

The GoFybe Wi-Fi App puts you in control of your home network, right from your phone. You can:

• See every device connected to your Wi-Fi
• Prioritize the ones that matter most
• Pause or remove devices you don't recognize
• Set parental controls
• Run a speed test
• Update your Wi-Fi name and password
• Create a guest network for visitors

If something feels off with your connection, the app is usually the best first place to look — it gives you a clear picture of what's happening on your network so you can fix it fast.

Online games don't actually need a huge amount of speed — but they need that speed to be steady and fast to respond. Here's what to look for:

• Speed: 25 Mbps or more for fast-moving games
• Latency (lag): Under 50 ms is good; under 20 ms is even better
• Consistency: Speeds that don't jump around

Fybe's fiber network is very good for gaming because it delivers low latency and steady speeds. The 500 Mbps plan is more than enough for gaming alongside other household activity. The 2Gig or 5Gig plans are ideal if multiple family members that are online at the same time. And for the smoothest gaming experience, plug in with an Ethernet cable if you can.

Streaming and video calls are both hungry for bandwidth, and when they're competing, your video calls can pay the price. Video calls need a steady, consistent connection for both sending and receiving. When others in your home are streaming at the same time, it can eat into what's available for your call, causing freezing, lag, or choppy audio. Here are a few things that help:

• Ask others to pause their streaming during your call
• Connect your device with an Ethernet cable
• Move up to the 2Gig plan so there's enough bandwidth for everyone to do what they need at the same time

Uploading uses your upload speed, which works separately from your download speed. Sending large files — like photos, videos, or work documents — to the internet eats into your upload bandwidth, which can slow down video calls at the same time. For most everyday tasks, Fybe's fiber plans handle this well because upload and download speeds are symmetrical — this means the speed is the same in both directions. If you regularly send large files, the 2Gig plan keeps things moving fast even when a lot is happening at once.

Usually, yes, and often by a big amount. When you plug your device directly into your modem or router with an Ethernet cable, you skip all the wireless interference and distance issues that can slow Wi-Fi down. If you're doing something where speed really matters, like online gaming, 4K streaming, or video calls for work, a wired connection is worth trying. It's a simple change that can make a real difference.

Start with the basics:

• Unplug your modem and router.
• Wait 30 seconds, then plug them back in.
• While you wait, check how many devices are connected and disconnect any you're not using.
• If you can, move closer to your router or plug directly into it with an Ethernet cable.
• You can also use the GoFybe Wi-Fi App to see if any devices are hogging the connection.

If buffering keeps happening after all of that, call our technical support team anytime at (888) 461-7549 — we're available 24 hours a day, 7 days a week.

Yes, you can improve your wi-fi speed. Here are a few things you can do.

• Start by restarting your modem and router.
• Then try moving your router to a more central spot in your home, up off the floor if possible. The closer your device is to the router, the better your signal.
• Reduce anything blocking the signal — walls, furniture, and appliances all make a difference.
• You can also use the GoFybe Wi-Fi App to manage which devices are connected and make sure your most important ones are getting the bandwidth they need.

If you've tried all of this and things still aren't right, our support team is here 24/7.

Wi-Fi signals lose strength the further they have to travel , and thick walls, metal, and appliances like microwaves can block them even more. Other Wi-Fi networks nearby can also get in the way. If certain rooms in your home have a weak signal, here are a few things to try:

• Move your router to a more central spot in the house
• Get it up off the floor and away from corners
• Reduce the number of obstacles between the router and your devices
• Change your Wi-Fi channel using the GoFybe WiFi App

For larger homes, a mesh Wi-Fi system can help cover every room.

Your internet speed comes from Fybe — that's your plan (100 Mbps or 2Gig). Wi-Fi speed is how fast your router can get that signal to your device wirelessly. Wi-Fi can be slower than your actual internet plan because of distance from the router, walls or furniture in the way, or interference from other electronics nearby. If you want the full speed of your plan, plugging directly into your router with an Ethernet cable is the most reliable way to get it.

It depends on your plan:

• 100 Mbps Plan – Works best for 3–5 devices being used heavily at the same time, or up to 15–20 devices total connected to your network
• 2Gig Plan – Supports up to 40 devices at once without slowing down

Every device that's actively using the internet takes a share of your bandwidth. The more devices doing things at the same time, the more it gets divided up. If you have a lot of people in your home all streaming or gaming at once, the 2Gig plan is built for you.

Throttling is when an internet company slows your connection down on purpose, usually to push you toward a pricier plan or penalize you for using too much data. Fybe doesn't do that, ever. We have no data caps and no throttling on any of our internet plans. Whether you use a little or a lot, your speed stays the same. 

It's easy, and it only takes a minute. Visit speedtest.net or use the built-in speed test inside the GoFybe Wi-Fi App to check your current download and upload speeds. Compare what you see to the internet package plan you're on. Keep in mind that your speed may be a little different depending on which device you're using and how far it is from your router. If your speeds look a lot lower than they should, try restarting your modem and router first. If that doesn't help, our technical support team is available 24/7 at (888) 461-7549.

Your speeds can change depending on the time of day and what's happening around your home. The busiest time on most networks is evenings — usually between 7 and 10 PM — when more people in your area are online at once. Other factors include how many devices are active in your home, how far you are from your router, and whether anything nearby is interfering with your Wi-Fi signal.

Fiber internet like Fybe is steadier than old cable connections, but even fiber can feel the effects of a busy evening. If your speeds are consistently slow, give our technical support team a call and we'll help figure out what's going on.

These two terms get mixed up a lot, and it’s easy to see why.

• Bandwidth is the maximum amount of data your connection can carry at once — think of it like the size of a pipe.
• Internet speed is how fast data is actually moving through that pipe at any given moment.

Even with a big pipe, your actual speed can slow down if your Wi-Fi signal is weak, your router is far away, or the network is busy. Fiber internet from Fybe keeps that pipe wide open and the flow steady.

It depends on what you're doing and how many people are online at once:

• 4K or HDR streaming: At least 25 Mbps per TV or device (Fybe's 100 Mbps plan handles this easily)
• HD streaming: 5–10 Mbps per screen
• Multiple people streaming at the same time: Add 5–10 Mbps for each extra stream
• Online gaming: 10 Mbps minimum, but 25 Mbps or more is better
• Video calls: 2.5 Mbps upload and download for a clear call
• Working from home: 10 Mbps download is usually enough

Fybe's 500 Mbps works well for 3–5 devices at once. If your household has a lot of heavy users, the 2 Gig plan supports 20-30 devices simultaneously while the 5 Gig supports up to 40 devices so everyone can do what they need without slowing each other down.

Buffering happens when your internet connection can't keep up with the video you're trying to watch. Think of it like trying to unload a moving truck with one person instead of a crew — the work just can't get done fast enough. There are a few common causes. For example, your internet speed may not be fast enough for what you're doing, there could be too many devices may be sharing the connection at once, or your Wi-Fi signal may be weak where you're sitting. If buffering is a regular problem, check how many devices are connected and consider moving up to a faster plan.