Need Help? We’re Here for You 24/7
If your internet isn’t working the way it should, don’t worry. Fybe is here to help 24 hours a day, 7 days a week, 365 days a year.
Call Our Technical Support Team:
Our team will walk you through the steps, fix the problem, and document what’s going on. We are always happy to help!
Quick Internet Troubleshooting Tips
Try these easy steps before you call. These often fix the problem right away.
1. Restart Your Modem and Router
- Unplug your modem and router from the wall.
- Wait 30 seconds.
- Plug the modem back in, followed by the router.
- Wait for all the lights to come back on.
- Now check your connection again.
This solves many internet and Wi-Fi issues.
2. Check Your Cords and Cables
Make sure everything is connected tightly. Loose cables can cause a slow or lost signal.
3. Restart Your TV, Computer, or Streaming Device
Sometimes the device is the issue. Restart your device and reconnect to the internet.
4. Move Closer to Your Wi-Fi Router
If you’re far away, the signal may be weak. Try moving closer or removing anything big that blocks the signal, like thick walls or big furniture.
5. Check for Outages
Storms and repairs can cause short outages. If your whole neighborhood is out, call us to check.
Frequently Asked Questions About Internet Issues
Why is my internet slow?
Thick walls, old devices, or too many people online at once can also slow things down. In many cases, restarting your modem or router helps when your internet is running slowly. If you’re still having issues after restarting, call us, and we’ll check it for you. And if you need higher speeds for your household’s usage, explore our internet packages to see if upgrading to a faster plan would help!
Why does my TV buffer or freeze?
This usually means the device needs a quick restart or the Wi-Fi signal is weak. Try moving closer to the router, restarting your TV, or giving your modem and router a quick reset.
When should I call Fybe?
Any time you’re unsure. We would rather you call than worry. You can reach us day or night at (888) 461-7549.
Still Need Help? Call Us Anytime
We’re here to make things easy. If the steps above didn’t fix your issue — or if you just want help from a real person — call our team.
Fybe Technical Support: (888) 461-7549